Get a Better Handle on Your Appointments with Now Serving
Improve Your Efficiency with an Appointment Tool
- Are you facing staffing problems because you’re not quite sure how many appointments, no-shows and walk-ins to expect throughout the week or season?
- Are you struggling to keep up with the application process because appointments are taking too long?
- Are you having trouble with accountability when it comes to your community and funders?
Now Serving can help you solve these three issues and more by delivering valuable insight into your appointment, staffing and walk-in data.
Now Serving Gives You the Data You Need to Improve Your Operations
Nutmeg’s appointment tool delivers a wealth of resources and information that you need to better serve your community while also improving your operations, the client experience and the employee experience.
Now Serving helps your agency gather the necessary information you need to learn more about appointments, no-shows, walk-ins and more, allowing you to better plan your appointment scheduling.
Better Staffing Management
Thanks to the data delivered, agencies using Now Serving can ensure they have the appropriate number of staff at hand each day, cutting down on lost dollars due to overstaffing or understaffing.
Agencies will be able to show their community, funders and council members how they are serving their clients, and have the data to back up any claims.
Improved Efficiency for Applications
Data from this management tool also includes information on precisely how long appointments are taking, so your agency can ensure efficiency is at the forefront.
Better Serve Your Community with This Appointment Solution
At the front of the office, Now Serving is a waiting room for your clients and team members. The resource gives you much-needed information about how many appointments are scheduled that day, the expected number of no-shows and the average number of walk-ins during this time of year. This data not only helps you become more organized in the front of the house, but it also improves your clients’ experience at your agency, allowing them to be seen on time.
In the back of the house, this appointment tool ensures you have the right number of staff scheduled every day to handle caseloads. This can lower employee burnout, while also ensuring you’re not overpaying by being overstaffed on any given day.
In addition, Now Serving offers insight into exactly how long appointments are taking, so you can see how different case managers are handling their workloads. This data can grant the information you need to tackle efficiency, training needs, application problems and more.
You Could be Wasting Program Dollars
Without a solid approach to your appointment process, you could very well be wasting your program dollars. Agencies that don’t have a scheduling strategy can face staffing problems (both understaffed and overstaffed), poorly projected workloads and be unable to demonstrate the performance of their program. And, in the event of a claim with little to no data to back up your side of things, you could run into bad PR, loss of funding and lack of accountability.
How to Get Started with Now Serving
First, Nutmeg helps you integrate the tool with your existing (or new) integrated voice response system (IVR), an automated call tree. Call data is entered and the system is designed to serve your schedule, clients can schedule their own appointments and that data feeds into the Now Serving tool and is combined with your walk in clients.
We don’t want to send you out with a non-working system, so we always test that the IVR is working as intended before it’s deployed.
Nutmeg also wants to ensure that you and your team best understand how to use the software, so our team assists your team – every step of the way with training.
Once your team is confident in how to best use Now Serving, we’ll deploy the software so you can start taking advantage of its many resources.