Your Time Is Valuable to Us
Here at Nutmeg Consulting, we don’t just throw a remote support solution at you and expect you to accept it. Instead, we provide support the way you want it – on-site or remotely. Our ultimate goal is for you and your staff to be able to get done what you need to get done – quickly and hassle-free. Our managed services not only keep your uptime optimal, we also provide cybersecurity and strategic IT direction to ensure your business hums along without worry.
We’re Working Even if You Don’t See Us
You may not always see us working to keep your system healthy and functioning. Much of our day-to-day activities happen behind the scenes, and we’re always on the alert:
Looking for hardware failures
Tracking security events and taking action when needed
Testing and installing Windows and other software patches
Remote or On-Site: Have It Your Way
The majority of help desk issues can be handled through remote access. This keeps your uptime at its maximum, as our help desk technicians can receive your ticket, diagnose the issue, and fix it right on the spot. No dispatching a technician for travel or waiting involved.
But, even if 95% of problems can be solved remotely, Nutmeg Consulting has no problem coming to your rescue at your place of business. Some issues just require a person on-site to ensure the end user understands how the solution is working.
System availability is No. 1 to us. We stay on top of patches and updates to make sure things are current in your operating system, as well as with your line-of-business and other software. Even if you have an IT person on staff, they can’t stay on top of all the system updates and patches. That’s where Nutmeg’s remote support shines – all your updates and patches are executed regularly to keep your system safe.
Our Remote & On-Site Support Team Keeps You Secure
Patch management improves uptime by at least 50%. Bad actors know that most people have trouble keeping their systems up to date; therefore, hackers target holes from previous software versions, hoping to catch someone who failed to update. Even if they only net 5% out of a thousand, they’re still ahead. Nutmeg Consulting reduces your cybersecurity risk by at least 50%. Curtailing security events before they start is a primary function of remote support. When an alarm goes off, Nutmeg engineers see it right away and can stop trouble before it starts.
By reducing your risk factor, you’ll also benefit from lower cybersecurity insurance premiums. In addition to the back-end work Nutmeg conducts, front-end cybersecurity layers, including multifactor authentication, reduce your liability even further. Insurance companies are more diligent about asking businesses cybersecurity questions these days, as the cyberattack danger has multiplied exponentially. Whereas you used to be asked just a few questions regarding cybersecurity precautions, nowadays you’re presented with a 3- to 4-page inquisition, covering everything from network security and protecting customer data to business continuity plans and email systems. It’s worth it to make sure your patches are done!
The Best IT Support at Your Fingertips
Whether you prefer remote support or on-site support, Nutmeg Consulting has you covered. Our service includes:
- Monthly virtual CIO sessions – review what’s happened over the month; raise any issues if there are any.
- Strategic planning – budget for the right technology to make sure you get what you need to keep delivering your mission. We include an equipment replacement schedule, so you’re always prepared to replace end-of-life laptops and servers.
- Ongoing security awareness & staff training – randomize who gets targeted each month to keep people alert.
Getting Started With Our Help Desk
Our support process starts simply with an inventory of your IT-related assets, such as network servers and workstations. You receive IT support from Day 1, although it can take 4–12 weeks to fully onboard depending on your needs.
Don’t let IT problems cause your employees or you any frustration. Nutmeg Consulting’s remote support and on-site support will carry you through cybersecurity dangers, software updates and even strategic planning. We provide support your way to ensure you have maximum uptime and your system hums along safely without cybersecurity worries.
How to Work With Us
Talk
You talk. We listen. We want to understand your business, not just your IT problems.
Assess
Identify the problem and create a plan of action.
Solve
We resolve the issue so your team can get back to doing what they love to do.